All of our coffee is roasted in Washington State in small batches to ensure consistency and quality. Learn more about our story on our About Us page.

We source high-quality specialty coffee from reputable importers and producers around the world. Each coffee’s origin, processing method, and tasting notes are listed directly on the product page so you can know exactly what you’re purchasing.

We roast regularly to ensure freshness. Orders are fulfilled with freshly roasted coffee and typically ship within 1–3 business days of processing.

For best flavor, we recommend enjoying your coffee within 60 days of roast. Unopened bags maintain quality for several months when stored in a cool, dry place.

Keep your coffee sealed in its original bag and store it in a cool, dry place away from light and moisture. Avoid refrigeration or freezing once opened.

Yes. You can select whole bean or ground options on the product page. If you need a specific grind size, please contact us before placing your order through our Contact page .

Orders are processed within 1–3 business days. Delivery times vary based on location and shipping method selected at checkout. For full details, please review our Shipping Policy .

Yes, local delivery is available in select areas. Orders designated for local delivery will be delivered by Pillar Coffee Roasters or an authorized representative. Additional details can be found in our Shipping Policy .

If your order arrives damaged, contact us within 7 days with your order number and photos. Review our Returns and Refund Policy for full details.

If your shipment appears lost in transit, please contact the shipping carrier first using your tracking number. If you need assistance, reach out through our Contact page . Additional information is available in our Shipping Policy .

Because coffee is a perishable product, opened bags cannot be returned. Unopened bags may be eligible for return within 14 days. Please review our Returns and Refund Policy for complete terms.

Flavor can vary depending on brew method and grind size. If you are not satisfied, reach out within 14 days and tell us how you brewed it. Full details are outlined in our Returns and Refund Policy .

When you select a subscription option, your coffee will be delivered automatically at the frequency you choose. Your payment method will be charged on a recurring basis until canceled. See our Subscription & Purchase Options Policy for full details.

You can manage or cancel your subscription through your account portal or by contacting us through our Contact page . Cancellation requests must be submitted at least 24 hours before your next billing date. Please review our Subscription Policy for complete terms.

Yes. If you are interested in carrying Pillar Coffee, please visit our Wholesale page or reach out through our Contact page .

The fastest way to contact us is through the chat feature on our website. You may also submit a request through our Contact page .

Please include your order number if your question relates to an existing purchase.